Touchscreen not working

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Milemuncher
Posts: 13
Joined: Wed Oct 17, 2018 4:16 pm
Astra Model: Astra K 1.6t Elite Nav
Astra Colour: Cosmic Grey

Touchscreen not working

Post by Milemuncher » Mon Apr 01, 2019 6:11 pm

As it says on the tin, stopped working on Saturday, cant select the sat nav or do anything using the screen. Have tried a few things but still not working. Everything seems to work but not via the touchscreen,

Any ideas? car is 4 months old.


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NIGHTCD
Posts: 198
Joined: Fri Jun 03, 2016 5:05 am
Location: Norway

Re: Touchscreen not working

Post by NIGHTCD » Mon Apr 01, 2019 6:19 pm

Have you tried rebooting the unit (disconect battery for 60 sec)? If not contact your dealer for warranty


Milemuncher
Posts: 13
Joined: Wed Oct 17, 2018 4:16 pm
Astra Model: Astra K 1.6t Elite Nav
Astra Colour: Cosmic Grey

Re: Touchscreen not working

Post by Milemuncher » Mon Apr 01, 2019 7:37 pm

Haven't tried disconnecting the battery, is that safe enough to do without affecting other stuff?


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NIGHTCD
Posts: 198
Joined: Fri Jun 03, 2016 5:05 am
Location: Norway

Re: Touchscreen not working

Post by NIGHTCD » Mon Apr 01, 2019 7:38 pm

Should be fine, you have to program your windows when connecting the battery. Follow the messages in the instrument cluster


Redman
Posts: 969
Joined: Sat Aug 20, 2016 7:16 pm
Astra Model: Astra elite nav 150
Astra Colour: red

Re: Touchscreen not working

Post by Redman » Mon Apr 01, 2019 7:56 pm

You could try pulling fuses 36 and 37 in the instrument fuse box located behind the power flex bar or the pocket, depending on what model it is. Leave them out for a minute or so then replace. May work may not

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Shiff
Posts: 36
Joined: Fri Nov 09, 2018 8:08 am
Astra Model: 1.6T 200 Elite Nav
Astra Colour: Metallic Mineral Black

Re: Touchscreen not working

Post by Shiff » Tue Apr 02, 2019 7:35 am

Mine has suddenely stopped working too. Screen not responsive. Will look at the fuse option, if no result then trip to dealer.


LunD^dk
Posts: 152
Joined: Thu Apr 26, 2018 7:50 am

Re: Touchscreen not working

Post by LunD^dk » Tue Apr 02, 2019 10:49 am

My 6 month old Astra has done the same.

First time, the 6 buttons under the screen didn't work. Turn car off on didn't help. After the car had been off for an hour or so everything worked again.

Then a week later the touchscreen didn't work. Buttons were fine.
Same story, turning car off for a few hours and everything was working again.

I've got it booked in next Monday, dealer says there is an update to the infotainment so hopefully it will help.


IanCurtis
Posts: 75
Joined: Sat Mar 18, 2017 10:18 am
Astra Model: Astra 1.0T Enjoy 2016 and Astra 1.0T Enjoy 2016
Astra Colour: Power Red and Magnetic Silver

Re: Touchscreen not working

Post by IanCurtis » Tue Apr 02, 2019 11:42 am

If you want to check your version number before and after the update, you can look in below thread how to do it. At least if you have the Intellilink R4.0. I do not know if it works with the navigator system.
viewtopic.php?f=11&t=3428


astraowner
Posts: 1304
Joined: Sun Dec 02, 2018 8:54 am
Astra Model: 2016 Astra K 1.6 110HP
Astra Options: Lane assist, dual zone Climate Control.
Astra Colour: Asteroid Grey

Re: Touchscreen not working

Post by astraowner » Tue Apr 02, 2019 6:39 pm

IanCurtis wrote:
Tue Apr 02, 2019 11:42 am
If you want to check your version number before and after the update, you can look in below thread how to do it. At least if you have the Intellilink R4.0. I do not know if it works with the navigator system.
viewtopic.php?f=11&t=3428
Exactly

Very interested in the firmware revision and date after the update.

Still waiting for the possible future update that includes OTA updates.
2016 Astra K 110HP, Opel Eye camera, front and rear parking sensors, dual zone climate control and heated front seats, sight and light pack.


Milemuncher
Posts: 13
Joined: Wed Oct 17, 2018 4:16 pm
Astra Model: Astra K 1.6t Elite Nav
Astra Colour: Cosmic Grey

Re: Touchscreen not working

Post by Milemuncher » Thu Apr 04, 2019 9:13 pm

Thanks for the advice, I think given it's a lease car, I'll book it into the dealer when I get the chance. Can live without the touchscreen meantime.


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