Brakes Failed!!

All Vauxhall Astra K related discussions
User avatar
OPVX Customer Care
Posts: 38
Joined: Wed Nov 07, 2018 10:20 am

Re: Brakes Failed!!

Post by OPVX Customer Care » Tue Dec 04, 2018 6:44 am

Hi Jaz50015

I have sent you a PM and one of my agents will be in contact to speak to the dealer and yourself, I will ensure that the diagnostics are covered.

Please wait for my team to contact you in the first instance.
Regards RR OV Social Care Team
Opel Vauxhall Social Media Customer Care Team

Helping where we can.
TOP 5 Customer Care Contact phone numbers:
  • United Kingdom - 0800 0260 034
    Germany - 0049 699 5307 551
    Spain - 0034 902250025
    France - 0033 821980006
    Italy - 0039 0275419845


Zanmon
Posts: 4
Joined: Sun Mar 12, 2017 3:46 am

Re: Brakes Failed!!

Post by Zanmon » Thu Dec 06, 2018 4:04 pm

Hello,
Thanks for the iniative on this, I allready repply to PM and sent the email with the info asked.

Latest news!!!!!! about the issue(s), last tuesday my astra was affected also by the clutch issue, the pedal was down to the floor and needed to been tow to the dealership.

Can all of this be relatted? or is just bad luck!


Ivanzu
Posts: 1227
Joined: Fri Feb 03, 2017 10:50 am

Re: Brakes Failed!!

Post by Ivanzu » Thu Dec 06, 2018 7:16 pm

Its related, clutch is the primary reason of the problem.


User avatar
OPVX Customer Care
Posts: 38
Joined: Wed Nov 07, 2018 10:20 am

Re: Brakes Failed!!

Post by OPVX Customer Care » Fri Dec 07, 2018 6:47 am

@ Zanmon thanks for the PM one of my agents will contact you and the dealership to have some further checks done.
i will make sure they have the clutch and brakes checked,
i have PM'd you just for your info.

regards RR OPVX Social Care Team
Opel Vauxhall Social Media Customer Care Team

Helping where we can.
TOP 5 Customer Care Contact phone numbers:
  • United Kingdom - 0800 0260 034
    Germany - 0049 699 5307 551
    Spain - 0034 902250025
    France - 0033 821980006
    Italy - 0039 0275419845


11thastra
Posts: 45
Joined: Sat Jul 14, 2018 3:33 pm

Re: Brakes Failed!!

Post by 11thastra » Wed Dec 19, 2018 12:02 pm

OPVX Customer Care wrote:@ Zanmon thanks for the PM one of my agents will contact you and the dealership to have some further checks done.
i will make sure they have the clutch and brakes checked,
i have PM'd you just for your info.

regards RR OPVX Social Care Team
Good morning.
This has happened twice on my partners 16 plate CDTI 110.
The clutch has stuck down.
I topped up the fluid and it hasn’t happened again. We had a recall letter for brakes last Saturday.
Should we be convened and is the car safe for her to drive in your opinion please?
It’s our 8th Astra, I don’t want it to be our last!!!


Sent from my iPhone using Tapatalk


danh23
Posts: 601
Joined: Tue Aug 29, 2017 2:12 pm
Astra Model: Sri cdti
Astra Colour: Metallic mineral black

Re: Brakes Failed!!

Post by danh23 » Wed Dec 19, 2018 12:59 pm

11thastra wrote:
Wed Dec 19, 2018 12:02 pm
OPVX Customer Care wrote:@ Zanmon thanks for the PM one of my agents will contact you and the dealership to have some further checks done.
i will make sure they have the clutch and brakes checked,
i have PM'd you just for your info.

regards RR OPVX Social Care Team
Good morning.
This has happened twice on my partners 16 plate CDTI 110.
The clutch has stuck down.
I topped up the fluid and it hasn’t happened again. We had a recall letter for brakes last Saturday.
Should we be convened and is the car safe for her to drive in your opinion please?
It’s our 8th Astra, I don’t want it to be our last!!!


Sent from my iPhone using Tapatalk
If you have the letter I would take car in I went to my dealership yesterday and there compound was full of Astra K's so I think there all affected
1.6 CDTI Astra SRI metallic mineral black (110hp)


User avatar
OPVX Customer Care
Posts: 38
Joined: Wed Nov 07, 2018 10:20 am

Re: Brakes Failed!!

Post by OPVX Customer Care » Thu Dec 20, 2018 6:47 am

Hi 11Astra,

if you have received the letter you should take it to your nearest dealership to get your vehicle booked in. All dealers are taking extra time on completing the checks and tests of the brake and clutch system if the vehicle fails any of the tests you will be placed into hire until parts are ordered in and replaced.

RR OPVX Social Care Team.
Opel Vauxhall Social Media Customer Care Team

Helping where we can.
TOP 5 Customer Care Contact phone numbers:
  • United Kingdom - 0800 0260 034
    Germany - 0049 699 5307 551
    Spain - 0034 902250025
    France - 0033 821980006
    Italy - 0039 0275419845


11thastra
Posts: 45
Joined: Sat Jul 14, 2018 3:33 pm

Re: Brakes Failed!!

Post by 11thastra » Thu Dec 20, 2018 6:57 am

OPVX Customer Care wrote:Hi 11Astra,

if you have received the letter you should take it to your nearest dealership to get your vehicle booked in. All dealers are taking extra time on completing the checks and tests of the brake and clutch system if the vehicle fails any of the tests you will be placed into hire until parts are ordered in and replaced.

RR OPVX Social Care Team.
Thank you. As the car is out of warranty due to mileage does this affect the recall please?


Sent from my iPhone using Tapatalk


User avatar
OPVX Customer Care
Posts: 38
Joined: Wed Nov 07, 2018 10:20 am

Re: Brakes Failed!!

Post by OPVX Customer Care » Fri Dec 21, 2018 10:54 am

Hi 11thastra,

the RECALL is Free of charge for all customers whether in or out of warranty. the Company will cover the recall costs.

Regards Richie OPVX Social Care Team
Opel Vauxhall Social Media Customer Care Team

Helping where we can.
TOP 5 Customer Care Contact phone numbers:
  • United Kingdom - 0800 0260 034
    Germany - 0049 699 5307 551
    Spain - 0034 902250025
    France - 0033 821980006
    Italy - 0039 0275419845


11thastra
Posts: 45
Joined: Sat Jul 14, 2018 3:33 pm

Re: Brakes Failed!!

Post by 11thastra » Tue Dec 25, 2018 9:00 pm

OPVX Customer Care wrote:Hi 11thastra,

the RECALL is Free of charge for all customers whether in or out of warranty. the Company will cover the recall costs.

Regards Richie OPVX Social Care Team
Many thanks for confirming this Richie.


Sent from my iPhone using Tapatalk


Post Reply

Return to “Main Astra K chat”