Introduction of Opel Vauxhall Social Customer Care

New to the Vauxhall Astra K Forums? Introduce yourself here
User avatar
OPVX Customer Care
Posts: 17
Joined: Wed Nov 07, 2018 10:20 am

Introduction of Opel Vauxhall Social Customer Care

Post by OPVX Customer Care » Wed Nov 07, 2018 5:04 pm

Thank you for allowing myself and Team onto the Forum.
We are the Brand Opel Vauxhall Social Media Customer Care Team to help assist where it’s needed.

What can the Social Care Team do to support customers on this forum:
------------ a, Customer support – inquiries, vehicle status, issues or concerns
------------ b, Dealership support – contact details, a warm transfer for appointment bookings or updates on vehicles/cases
------------ c, Answer warranty and product inquiries, etc.
------------ d, We can also provide contact information if you feel the need for further follow-up.

Please note that for us to help assist anyone there may be times where part of the process may include asking for personal information – here we would take this private and offline to speak directly with you the customer. We will also then provide you with the Data Privacy Link regarding storing of data,

If there is a conversation where we believe Social Care can help we will reply to a post directly and then to an individual if more details are needed.
If a customer wishes to post to us directly this OK, however, we would appreciate if it's an urgent matter to use one of the market contact numbers

Shortly we will post the customer care phone numbers / email addresses / opening hours and websites for all Opel Vauxhall customer care teams by the market.

If you need to reach out please do so, we will try and handle any questions as quickly as possible.

Regards OV Social Care Team
Opel Vauxhall Social Media Customer Care Team

Helping where we can.
TOP 5 Customer Care Contact phone numbers:
  • United Kingdom - 0800 0260 034
    Germany - 0049 699 5307 551
    Spain - 0034 902250025
    France - 0033 821980006
    Italy - 0039 0275419845


User avatar
OPVX Customer Care
Posts: 17
Joined: Wed Nov 07, 2018 10:20 am

Re: Introduction of Opel Vauxhall Social Customer Care

Post by OPVX Customer Care » Wed Nov 07, 2018 5:13 pm

Opel & Vauxhall Customer Care opening times / contact numbers / /email addresses / websites

Albania
08:00 - 17.00
0036 12354725
cac@opel.com
www.opel.com

Austria
08:00 - 17:00
0043 13602771904
opel.austria@opel.com
http://www.opel.at

Belgium
09:00 - 17:30
0032 3450 6329
customer.care.belux@opel.com
http://www.opel.be

Bosnia Herzegovina
08:00 - 17:00
0036 12354735
cac@opel.com
http://www.opel.ba/

Bulgaria
09:00 - 18:00
0035 929 35 81 95
cac@opel.com
http://www.opel.bg/

Croatia
08:00 - 17:00
0036 12354732
cac@opel.com
http://www.opel.hr

Cyprus -Northern Cyprus
08:00 - 17:30
0090 212 375 57 89
musteri.iliskileri.tr@opel.com
https://www.opel.com.tr

Cyprus -Republic of Cyprus (South)
09:00 - 17:30
UK Customer Assistance 0800 0260 034
customercare@vauxhall.co.uk
https://www.opel.com.cy

Estonia
09:00 - 18:00
0037 26868869
cac@opel.com
http://www.opel.ee/

France
09:00 - 17:30
0033 821980006
opel.france@opel.com
http://www.opel.fr

Germany
08:30 - 17:00
0049 699 5307 551
kundenservice.de@opel.com
http://www.opel.de

Greece
08:30 - 17:00
0030 2112111543
customer.care.gr@opel.com
http://www.opel.gr

Hungary
08:00 - 17:00
0036 12354727
cac@opel.com
http://www.opel.hu

Ireland
08:30 - 16:30
01 533 9818 (option 1)
customercare.ie@opel.com
http://www.opel.ie

Italy
09:00 - 17:30
0039 0275419845
opel.italy@opel.com
http://www.opel.it

Latvia
09:00 - 18:00
0037 167852148
cac@opel.com
http://www.opel.lv/

Lithuania
09:00 - 18:00
0037 052051186
cac@opel.com
http://www.opel.lt/

Luxembourg
09:00 - 17:30
0032 3450 6329 (Belgium Line)
customer.care.belux@opel.com
http://www.opel.lu

Macedonia
08:00 - 17:00
0036 1235 4728
cac@opel.com
http://www.opelauto.com.mk/

Netherlands
09:00 - 17:30
0031 0206545751
opel.klantensevice.nl@opel.com
http://www.opel.nl

Poland
08:00 - 17:00
0048 225830092
customer.care.pl@opel.com
http://www.opel.pl

Portugal
09:00 - 17:00
808200700
opel.portugal@opel.com
http://www.opel.pt

Romania
09:00 - 18:00
0040 216550709
cac@opel.com
http://www.opel.ro

Serbia 08:00 - 17:00
0036 12354730
cac@opel.com
http://www.opel.rs/

Slovenia
08:00 - 17:00
0038 618888672
cac@opel.com
http://www.opel.si

Spain
09:00 - 17:30
0034 902250025
0034 917547094 - customers from abroad
atencionclientes.es@opel.com
http://www.opel.es

Switzerland
08:45 - 17:00
041 848810820
customer.care.ch@opel.com
http://www.opel.ch

Turkey
08:30 - 17:30
0090 2123755789
musteri.iliskileri.tr@opel.com
http://www.opel.com.tr/

United Kingdom
09:00 - 17:30
UK Customer Assistance 0800 0260 034
customercare@vauxhall.co.uk
http://www.vauxhall.co.uk/
Opel Vauxhall Social Media Customer Care Team

Helping where we can.
TOP 5 Customer Care Contact phone numbers:
  • United Kingdom - 0800 0260 034
    Germany - 0049 699 5307 551
    Spain - 0034 902250025
    France - 0033 821980006
    Italy - 0039 0275419845


Ivanzu
Posts: 1152
Joined: Fri Feb 03, 2017 10:50 am
Astra Model: 1.4T
Astra Colour: Power Red

Re: Introduction of Opel Vauxhall Social Customer Care

Post by Ivanzu » Wed Nov 07, 2018 5:18 pm

Hello, what is the camber setup for the 1.4T and 1.6T Astra K, both for Vauxhall and Opel in case there is a difference. Thanks!


Finston Pickle
Posts: 516
Joined: Mon Aug 01, 2016 8:58 pm
Astra Model: 1.6 Petrol Turbo SRI Nav Sports tourer
Astra Options: AGR seats;Wntr Pk;Sp Whl;S/Rf;Tints;CD plyr;P/Sens
Astra Colour: Flip Chip Silver

Re: Introduction of Opel Vauxhall Social Customer Care

Post by Finston Pickle » Wed Nov 07, 2018 7:19 pm

Can you investigate the brakes failure issue two members have had in viewtopic.php?f=8&t=5099?
1.6 SIDI Petrol Turbo SRI Nav
AGR seats; Winter Pack; Spare Wheel; Sun Roof; Tinted Rear Windows; CD player; Parking Sensors


Rob14
Posts: 103
Joined: Sat Jul 28, 2018 12:22 am
Astra Model: SRI, 1.6 CDTI (136), 2016 plate
Astra Colour: Grey

Re: Introduction of Opel Vauxhall Social Customer Care

Post by Rob14 » Thu Nov 08, 2018 7:09 pm

This is for the UK

Has everyone here had their car serviced at a Vauxhall garage to keep their warranties valid???

Vauxhall Thurlow Nunn are charging £181 online (£227 in store) for a 3rd year (interim) service compared to Mr Clutch at £94 and Halfords at £69. Mr Clutch say they use Vauxhall parts which will keep the warranty valid, also Halfords say their service does not invalidate the warranty.

Just wanted to know if anyone has had heir car serviced elsewhere and kept the warranty?
SRI, 1.6CDTI, 136bhp, 2016 plate, Manual, Grey,


Finston Pickle
Posts: 516
Joined: Mon Aug 01, 2016 8:58 pm
Astra Model: 1.6 Petrol Turbo SRI Nav Sports tourer
Astra Options: AGR seats;Wntr Pk;Sp Whl;S/Rf;Tints;CD plyr;P/Sens
Astra Colour: Flip Chip Silver

Re: Introduction of Opel Vauxhall Social Customer Care

Post by Finston Pickle » Sun Nov 11, 2018 10:05 am

Thanks for being proactive, Opel/VX social customer care.


Can you research all the threads found by searching "thin paint" and comment, please?


In my experience, the Astra paint system does seem to have a low surface energy finish - even without the application of wax or other modifiers - once the “road film” has been removed by water.

Perhaps this is partially down to the surface roughness of the gel coat that chrism40 mentionedin thread viewtopic.php?f=17&t=3867.

As Wikipaedia mentions “The intrinsic hydrophobicity (water repellance) of a surface can be enhanced by being textured with different length scales of roughness”.

Perhaps Flip Chip Silver is lyophobic (a liquid hating colloid) - perhaps all car Opel/VX paints are.
1.6 SIDI Petrol Turbo SRI Nav
AGR seats; Winter Pack; Spare Wheel; Sun Roof; Tinted Rear Windows; CD player; Parking Sensors


Ians1386
Posts: 9
Joined: Fri Oct 12, 2018 6:31 pm
Astra Model: Astra K 2015 Elite 1.4T
Astra Colour: Grey

Re: Introduction of Opel Vauxhall Social Customer Care

Post by Ians1386 » Tue Nov 20, 2018 10:45 pm

Hi
I'd like to see you be proactive by letting us know about the issues with the astra that you are aware about. There must be a reason that you have requested to join this forum, and i assume that the reason is that you value customer feedback and Want to improve the product. Read the issues and feedback on this site and give us some guidance on how to make them better.
Its a great car but from my point of view, it has a few rattles in the interior. These are sometimes sorted with a spray of oil or grease or a bit of padding.
Do this kind of thing in the factory.
Astra K 1.4T Elite 2015


Ians1386
Posts: 9
Joined: Fri Oct 12, 2018 6:31 pm
Astra Model: Astra K 2015 Elite 1.4T
Astra Colour: Grey

Re: Introduction of Opel Vauxhall Social Customer Care

Post by Ians1386 » Tue Nov 20, 2018 10:46 pm

And if theres mechanical issues, be honest and sort them.
Astra K 1.4T Elite 2015


astraowner
Posts: 48
Joined: Sun Dec 02, 2018 8:54 am

Re: Introduction of Opel Vauxhall Social Customer Care

Post by astraowner » Fri Dec 07, 2018 6:52 pm

Hi costumer care

Can you please tell me what is the latest firmware for a 2016 Intellilink R4.0 and if this firmware includes the option to do subsequent firmware updates over the air.

My Intellilink R4 has Wifi and can see and connect to wifi networks, so all that is needed is that the firmware supports OTA updates.

The local dealer wants to charge me for 1 hour of work to update the R4.0 from the current 2015 firmware and to avoid having to pay for the upgrade in the future i would like to know if it is possible to do OTA if i pay the dealer for the update now.

If not, do you have information on when an update that will include OTA updating, would be released...if ever. ?


Finston Pickle
Posts: 516
Joined: Mon Aug 01, 2016 8:58 pm
Astra Model: 1.6 Petrol Turbo SRI Nav Sports tourer
Astra Options: AGR seats;Wntr Pk;Sp Whl;S/Rf;Tints;CD plyr;P/Sens
Astra Colour: Flip Chip Silver

Re: Introduction of Opel Vauxhall Social Customer Care

Post by Finston Pickle » Fri Dec 07, 2018 8:07 pm

Hello Opel/VX social customer care - no response from you on the vaious topics raised in this thread since 11 Nov 2018 - we would like to hear what you have to say on all of them.

To remind you - paint, how to tips and Intellilink R4 OTA updates.

Thanks
1.6 SIDI Petrol Turbo SRI Nav
AGR seats; Winter Pack; Spare Wheel; Sun Roof; Tinted Rear Windows; CD player; Parking Sensors


Post Reply

Return to “Introductions”