Matrix LED issues, no traffic sign detection...

Faults and Technical chat for the Vauxhall Astra K
Icy
Posts: 73
Joined: Wed Jul 12, 2017 2:49 pm
Astra Model: Astra K Innovation
Astra Options: Intellilux LED
Astra Colour: Cosmic grey

Re: Matrix LED issues, no traffic sign detection...

Post by Icy » Mon Nov 27, 2017 5:44 pm

Unfortunately nothing new. :(

Tomorrow, they will contact Opel for further instructions.

Let me just say that I had the same problem after leaving the service. The car was in the garage. There was no mist in camera.
But I still had problems with the lights on the way home. :(
Blinding cars in front of me for sec, two...
During the journey home I stopped and made a photo of sensor/camera.
I noticed something in front of camera lens... Is this normal? Could this be the problem?

IMG_20171127_171532.jpg



Icy
Posts: 73
Joined: Wed Jul 12, 2017 2:49 pm
Astra Model: Astra K Innovation
Astra Options: Intellilux LED
Astra Colour: Cosmic grey

Re: Matrix LED issues, no traffic sign detection...

Post by Icy » Tue Dec 05, 2017 4:12 pm

Update...

They will replace camera under warranty. I hope this will solve problems.


Icy
Posts: 73
Joined: Wed Jul 12, 2017 2:49 pm
Astra Model: Astra K Innovation
Astra Options: Intellilux LED
Astra Colour: Cosmic grey

Re: Matrix LED issues, no traffic sign detection...

Post by Icy » Sat Dec 23, 2017 2:35 pm

Now problems with rear led lights... Replacement under warranty?

Image


Icy
Posts: 73
Joined: Wed Jul 12, 2017 2:49 pm
Astra Model: Astra K Innovation
Astra Options: Intellilux LED
Astra Colour: Cosmic grey

Re: Matrix LED issues, no traffic sign detection...

Post by Icy » Wed Jan 03, 2018 7:05 pm

New problem.

Image

Where is Left, Right hand traffic option? It happens occasionally. Sometimes i have this option. Next day is missing from menu.
What is wrong?
I am thinking to sell this car and buy something more reliable.

Also windscreen is icy on inside in mornings. Dont think its normal.


Icy
Posts: 73
Joined: Wed Jul 12, 2017 2:49 pm
Astra Model: Astra K Innovation
Astra Options: Intellilux LED
Astra Colour: Cosmic grey

Re: Matrix LED issues, no traffic sign detection...

Post by Icy » Thu Jan 11, 2018 1:17 pm

Update about matrix led lights.
Yesterday they replaced "camera" module under warranty.
Today in the morning around 5am was the same situation as with old camera.
Blinding oncoming traffic and messages on BC.
Lane assist unavailable, traffic signs recognition unavailable, blocked sensor...

Windscreen was clean.

What else can they do to solve this problem?

Back to dealership... Then i will sell this car and buy something more reliable.

Car is not even year old and problems.




PACMANIA
Posts: 1048
Joined: Thu Mar 10, 2016 10:26 am

Re: Matrix LED issues, no traffic sign detection...

Post by PACMANIA » Thu Jan 11, 2018 6:36 pm

Sorry to here that icy never had a problem with mine from day one.


Icy
Posts: 73
Joined: Wed Jul 12, 2017 2:49 pm
Astra Model: Astra K Innovation
Astra Options: Intellilux LED
Astra Colour: Cosmic grey

Re: Matrix LED issues, no traffic sign detection...

Post by Icy » Fri Jan 12, 2018 2:45 pm

Today was the same.
What i found out was that camera/sensor is fogging up when driving. Funny that it happens while driving and not before i start car.
I drive with AC on all the time.
I took two pictures. One before driving. And second one is AFTER 25km of driving.

Obviously the original camera was ok and it was changed without need.

before driving
Image

after 25km of driving
Image

Is there any solution to this problem?
Or matrix lights are only for summer? :lol:


Paulch
Posts: 813
Joined: Mon Jan 18, 2016 8:11 am
Astra Model: SRi Nav 1.6T (200PS)
Astra Options: Parking pack, climate control, spare wheel, towbar
Astra Colour: Power Red

Re: Matrix LED issues, no traffic sign detection...

Post by Paulch » Fri Jan 12, 2018 3:26 pm

Icy wrote:
Fri Jan 12, 2018 2:45 pm
Today was the same.
What i found out was that camera/sensor is fogging up when driving. Funny that it happens while driving and not before i start car.
I drive with AC on all the time.
I took two pictures. One before driving. And second one is AFTER 25km of driving.

Obviously the original camera was ok and it was changed without need.

before driving
Image

after 25km of driving
Image

Is there any solution to this problem?
Or matrix lights are only for summer? :lol:
Hi

Mine has occasionally done that on cold mornings but a blast from the heater up the window usually cures it.

Cheers

Paul
SRI Nav 1.6T (200). Parking pack, Climate control, spare wheel and towbar. Power Red.


Spongebob290
Posts: 50
Joined: Thu Sep 28, 2017 6:17 pm
Astra Model: 1.6 SRi Diesel 6 Sp Automatic
Astra Options: Super Brilliant LED Lights, Parking, Lane assist,
Astra Colour: Grey
Location: Stoke

Re: Matrix LED issues, no traffic sign detection...

Post by Spongebob290 » Fri Jan 12, 2018 3:42 pm

I have problems with my headlights too...I complained to Vauxhall..this is their response.

Dear Mr Taylor,

Good afternoon I am writing to you in reference to the case you have open with Vauxhall customer care, I trust you are well today.
I am sorry to learn of these problems you have been experiencing and I hope they get resolved at your nearest convenience.
The issue you have presented us is something Vauxhall are aware of, the issue is down the light sensor and its sensitivity to exterior conditions. At present we do not deem this is a design fault, however can confirm this is a characteristic of the system, it is working as designed.
Please note your comments are very valuable to us and we are always looking to enhance our customer satisfaction, your comments will be assessed by the relevant analyst teams. With the feedback we have received I can assure you this will be assessed and reviewed in future products.
I understand this is not the feedback you were anticipating and for that I apologise, please note I am always available to assist should you have any further questions.
Should you require any further assistance or if there are any questions you wish to raise, please contact the Vauxhall Customer Care helpline on 0800 026 0034 Your case number is attached in the subject above.

Kind Regards,

Kieran Meegan
Infotainment specialist
Vauxhall Customer Care

Vauxhall respects your privacy and will not share your information with third parties for their independent use. However, for data processing reasons we may have to share some of your personal data with affiliated GM companies and service providers that may be located outside the European Economic Area. Any data transfers will be carried out in line with applicable laws.
 
If you are unhappy with any of the aspects above please telephone our Customer Care Centre (0800 026 0034), during office hours quoting the case number and one of our consultants will be able to assist.
 
Confidentiality note: this message is intended only for the person or entity to which it is addressed. It may contain confidential and/or privileged material. Any review, transmission, dissemination or other use, or taking of any action in reliance upon this message by persons or entities other than the intended recipient is prohibited and may be unlawful. If you received this message in error, please contact the sender and delete it from your computer.
 
This mail has been sent from General Motors UK Limited. Registered in England 135767. Registered Office: Griffin House, UK1-101-135, Osborne Road, Luton, Bedfordshire, LU1 3YT. VAT Number 382 3240 67
Bob

Grey Astra K SRi, SATNAV 2016, 1.6 Automatic Diesel: with Safety Pack, Keyless, Parking, Intellilux (these lights are superb) :D


User avatar
astramaster
Posts: 538
Joined: Fri Dec 25, 2015 5:21 pm

Re: Matrix LED issues, no traffic sign detection...

Post by astramaster » Fri Jan 12, 2018 8:29 pm

Spongebob290 wrote:
Fri Jan 12, 2018 3:42 pm
I understand this is not the feedback you were anticipating and for that I apologise
:shock: :roll:
Spongebob290 wrote:
Fri Jan 12, 2018 3:42 pm
Any review, transmission, dissemination or other use, or taking of any action in reliance upon this message by persons or entities other than the intended recipient is prohibited and may be unlawful.
:lol:


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