Waiting for Vauxhall to ring me regarding this

 

Waiting for Vauxhall to ring me regarding this

They're taking their bloody time aren't they

 

Well I spoke to them from they just told me ring Vauxhall customer care and get the technical team involved in this

 

Car has been in for the infotainment system and they asked me loads of stuff what happens when it crashes and the software of the phone

 

Car has been in for the infotainment system and they asked me loads of stuff what happens when it crashes and the software of the phone

Did they update the firmware in the radio and if yes, what version did you get ??

 

Nope as I have the update version already

 

Car has been in for the infotainment system and they asked me loads of stuff what happens when it crashes and the software of the phone

Did they update the firmware in the radio and if yes, what version did you get ??

 

Car has been in for the infotainment system and they asked me loads of stuff what happens when it crashes and the software of the phone

Did they update the firmware in the radio and if yes, what version did you get ??

WOW......

Can you check for firmware updates online ?

It says "you have the latest firmware", how does it know that ?

Now i am REALLY interested in the firmware version and date in the service menu.

What does the hardware and firmware version say when you enter the service menu.

 

Car has been in for the infotainment system and they asked me loads of stuff what happens when it crashes and the software of the phone

Did they update the firmware in the radio and if yes, what version did you get ??

Never got an answer as to what firmware version you have, with datecode, and how do you get the radio to check if there are newer versions available ? (Wifi, onstar ?)

 

Found another menu to get that

 

Found another menu to get that

Great, and how/where was the "You have the latest version installed" menu found ?

I know that in the service menu you show, somewhere else, there is a submenu where you can see the date of the firmware also.

 

On main screen tap top right hand corner until a box comes up put in this code 20130822 press ok then click back go on settings to the bottom where developer settings think its called then page 3 scrolling down

 

On main screen tap top right hand corner until a box comes up put in this code 20130822 press ok then click back go on settings to the bottom where developer settings think its called then page 3 scrolling down

Okay, i dont have that, probably because my R4.0 has 2015 firmware installed (1.12.5.2)

On the picture of your screen where it says "Software version IP34.5.1(1.34.5.6)" there is an arrow, meaning that if you click that line you get into a submenu, where the datecode is.

On mine it says "1.12.5.1 Jul 31 2015"

What does yours say... The latest date i have seen was a 2017 date (There are multiple lines but on mine atleast all lines have the same datecode, its just different software modules listed)

Also, do you have onstar or was the radio connected via WiFi when you was told that it was "latest version". it must be connected to the internet to be able to know if this version is the latest i would guess.

Sorry for all the questions, im just a curious bugger

 

Yes I have OnStar
My radio is playing up right now been in garage nearly 6 times for the radio all they do is update software nothing else if they say that is the latest version on there
Edit: all say Feb 6 2017

 

They should just change the HMI unit if it is faulty.

If you go to the secret menu with the software version as seen in your own picture and click that, it will tell you what date the firmware is, can you do this and take a picture or write the dates here.

 

Car in going back in again for this problem

 

so what is the latest version as of 04/2020?

Version 36.2.5?

 

i just checked the version of my intellilink r 4.0 and apparently it is one of the oldest (from 2015 | 1.12.52)

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i just checked the version of my intellilink r 4.0 and apparently it is one of the oldest (from 2015 | 1.12.52)

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That is the one i had.

This is the one that has all of the bugs in it.

Android auto not connecting most of the time.

No seperate volume sliders for each volume type (Radio / Android auto / navigation / Bluetooth volume)

Saved radio stations on the preset buttons loose their RDS name randomly.

It will cost you, but there will be a lot of bugs fixed.

 

so what is the latest version as of 04/2020?

Version 36.2.5?

Someone claime dthat they had 1.36.2.6 with a datocode mid 2018

Usually the version numbers are listed from most important to least important.

For example, if the 1 was to become a 2, that would be a major firmware rewrite, If the "36" changes, it means that significant bugs that would affect all users have been fixed, the 2 is for smaller bugs and the 6 is for really localized tiny bugs....For example, they changed a spelling error in one language.

So i dont think there will be a lot of difference between the 1.36.2.5 and the 1.36.2.6

 

It will cost you, but there will be a lot of bugs fixed.

at this stage i will pay. that's ok.

but it appears that the dealers don't seem to have an idea about the versions. i called 5 of them (in istanbul) and asked a simple question: "can you update my unit to 36.2.5? i want the latest version. no less" all replied the same "bring the car in. we'll connect it to diagnostics and see"

this means they will most probably update to whatever version they have at hand...thus a lot of headache for me :x as i don't wanna pay €70 and get an older version

 

It will cost you, but there will be a lot of bugs fixed.

at this stage i will pay. that's ok.

but it appears that the dealers don't seem to have an idea about the versions. i called 5 of them (in istanbul) and asked a simple question: "can you update my unit to 36.2.5? i want the latest version. no less" all replied the same "bring the car in. we'll connect it to diagnostics and see"

this means they will most probably update to whatever version they have at hand...thus a lot of headache for me :x as i don't wanna pay €70 and get an older version

I have seen the TSB they use when updating, it clearly states that they should get the latest version from Vauxhall servers.

That being said, mine had the oldest version, an the first time they updated it (And was unable to finish the update, making the radio screen upside down and with chevrolet logos) they had put in version 2.

Oldest 1, and now i know of 6 versions,

So they went from version 1 to 2 and i asked for atleast version 5, and specifically stated that if there were newer versions to give me the latest.

Version 6 had to be out by the time i had this done, mid 2019, but still the buffoons gave me version 5 and not 6.

This should just never have been an issue, LG that developed the firmware had implemented firmware over the air and the radio has all the needed hardware to do this, but vauxhall opted to make the firmware only updateable by them.

I have seen nothing to suggest that even the 2020+ radio models that they install in new cars now, are any different.

No android auto wireless
No OTA firmware update

It is really piss poor that they have not implemented this even in 2020.

 

I have seen the TSB they use when updating, it clearly states that they should get the latest version from Vauxhall servers.

That being said, mine had the oldest version, an the first time they updated it (And was unable to finish the update, making the radio screen upside down and with chevrolet logos) they had put in version 2.

Oldest 1, and now i know of 6 versions,

So they went from version 1 to 2 and i asked for atleast version 5, and specifically stated that if there were newer versions to give me the latest.

Version 6 had to be out by the time i had this done, mid 2019, but still the buffoons gave me version 5 and not 6.

this is the kind of headache i am talking about...and opel is notorious here for their awful aftersales service no matter where you are in the country. even if you beat their service guy with a club he will still be playing the same tune through his remaining teeth

This should just never have been an issue, LG that developed the firmware had implemented firmware over the air and the radio has all the needed hardware to do this, but vauxhall opted to make the firmware only updateable by them.

I have seen nothing to suggest that even the 2020+ radio models that they install in new cars now, are any different.

No android auto wireless
No OTA firmware update

It is really piss poor that they have not implemented this even in 2020.

i really did not think of this head unit update ordeal when i was buying the car. i naïvely thought it will work no matter the version of carplay/android auto. well, it did work...only for 3⅓ years. so it appears it is one of those schemes to milk the customer.

 

this is the kind of headache i am talking about...and opel is notorious here for their awful aftersales service no matter where you are in the country. even if you beat their service guy with a club he will still be playing the same tune through his remaining teeth

Yeah, and the worst part is that they are clearly lying through their teeth as well.

When my Zafira began making noises from the gearbox i asked around and was told that this was an extremely well known problem, with some of the bearings being to small, not able to take the load and poor lubrication of these bearings.

I took it to vauxhall, asked them to diagnose it, they came back saying that it was the gearbox, i told them that i knew this was a very common problem, but he still said that he had never heard about that before and they did not consider it a common problem and refused to do anything towards the price of repairing it.

I always meet these people with the thought that they are lying and trying to cheat me., this keeps me on my toes when they try to feed me bullshit. The internet is a great ressource to be knowledgeable enough to not take the bullshit.

i really did not think of this head unit update ordeal when i was buying the car. i naïvely thought it will work no matter the version of carplay/android auto. well, it did work...only for 3⅓ years. so it appears it is one of those schemes to milk the customer.

It should not be an issue at all. The radio has wifi hardware, in the earlier versions you could find a wifi menu in the service menu, it would detect my home wifi, when i was parked in the driveway and it would connect.

All the needed hardware was there, it was a conscious decision by vauxhall to NOT include this feature.

When i had the radio partially upgraded, with the screen upside down, and chevrolet branding, it even had a "Check for new firmware" menu and a wifi menu.

When i connected to my wifi and pressed "Check for updates" it said "You have the latest version available" My guess is that it tried to connect to the upgrade server, they never set it up, and the firmware was programmed to say "you have the latest version" if it failed to connect to the server.

So all they had needed was to make these menu's available and set up a server with the firmware, and it COULD have been made to upgrade this way, making any concern about firmware a non issue.

Mobile phones has been able to do OTA updates for over 10 years and when the firmware was first developed in 2014/2015 almost all of my kit was updateable via the internet.

But not vauxhall.

I bet they did it like that to force people to pay the garages and vauxhall to do it.

Right now i dont care, the radio in my car works fine and 50% of the time it just does FM radio and the other 50% is android auto, and here it is google that updates the experience.

Radio's in the future will probably become little more than screens for the content on our phones, and at that time, firmware will not be an issue on these.

 

this is the kind of headache i am talking about...and opel is notorious here for their awful aftersales service no matter where you are in the country. even if you beat their service guy with a club he will still be playing the same tune through his remaining teeth

Yeah, and the worst part is that they are clearly lying through their teeth as well.

When my Zafira began making noises from the gearbox i asked around and was told that this was an extremely well known problem, with some of the bearings being to small, not able to take the load and poor lubrication of these bearings.

I took it to vauxhall, asked them to diagnose it, they came back saying that it was the gearbox, i told them that i knew this was a very common problem, but he still said that he had never heard about that before and they did not consider it a common problem and refused to do anything towards the price of repairing it.

I always meet these people with the thought that they are lying and trying to cheat me., this keeps me on my toes when they try to feed me bullshit. The internet is a great ressource to be knowledgeable enough to not take the bullshit.

i really did not think of this head unit update ordeal when i was buying the car. i naïvely thought it will work no matter the version of carplay/android auto. well, it did work...only for 3⅓ years. so it appears it is one of those schemes to milk the customer.

It should not be an issue at all. The radio has wifi hardware, in the earlier versions you could find a wifi menu in the service menu, it would detect my home wifi, when i was parked in the driveway and it would connect.

All the needed hardware was there, it was a conscious decision by vauxhall to NOT include this feature.

When i had the radio partially upgraded, with the screen upside down, and chevrolet branding, it even had a "Check for new firmware" menu and a wifi menu.

When i connected to my wifi and pressed "Check for updates" it said "You have the latest version available" My guess is that it tried to connect to the upgrade server, they never set it up, and the firmware was programmed to say "you have the latest version" if it failed to connect to the server.

So all they had needed was to make these menu's available and set up a server with the firmware, and it COULD have been made to upgrade this way, making any concern about firmware a non issue.

Mobile phones has been able to do OTA updates for over 10 years and when the firmware was first developed in 2014/2015 almost all of my kit was updateable via the internet.

But not vauxhall.

I bet they did it like that to force people to pay the garages and vauxhall to do it.

Right now i dont care, the radio in my car works fine and 50% of the time it just does FM radio and the other 50% is android auto, and here it is google that updates the experience.

Radio's in the future will probably become little more than screens for the content on our phones, and at that time, firmware will not be an issue on these.

Do you still have Android Auto connection issues with latest Google Android Auto app after updated main unite?