Good move Mark going to the top and why not ? Even the very top is a human and sometimes like to hear of any issues. Prob the chief exec personal assistant opened your email and passed it onto a support manager but at least it was acknowledged .You Never know mark , new year , something might come of it but that oil issue is in Vauxhalls favour .Motordepot have only got to go back and see what oil they purchased in 2019/20 - their accountant could tell you that.Just an update on this, now that people are working again and I can get things moving!
Despite being fobbed off when I rang to make a complaint, being told it would basically make no difference, I posted my letter of complaint anyway, but it has been redirected despite it being sent to the address for Customer Care on their website.
So this morning I emailed a copy of it to Vauxhall CEO Paul Willcox. Around an hour later I got an email back from an 'Executive Support Manager' who he'd apparently asked to reply to me and keep him informed, I guess it's unlikely he'll have anything to do with it. She's asked me to email any paperwork from my 2019 and 2020 services so I've got hold of what I can from Motordepot and emailed them across today. Problem is Motordepot don't have a record of the oil used and this seems to be something Vauxhall were keen to know, so I still think they'll use that against me but at least going to the top has made things happen a bit quicker!