Been following this forum for years and just got around to signing up. Wanted firstly to say thank you to everyone for all the helpful information being provided here, must have saved “£££” as a result.
To TomB, I have received 4 of these letters since August 2021 (got one yesterday) and ignored them all (luckily the garage that services my car stopped being a Vauxhall dealer from late 2019, so no additional pressure from them).
I even rang Vauxhall Customer Care last year and asked them, can my car fail the MOT as a result of not having the update and even got them to consult their technical team? They said it could pass but I must get the software update done “to comply”.
I did a bit more of a deep dive on the internet and did find somewhere even though this could be deemed ‘a safety recall’, it wasn’t really and all the emphasis was on the manufacturers just to provide numbers to the DVSA on cars having the software updates.
My car (it is a cdti which I’ve had since new) has passed all its MOTs since Dec 2021 (and these letters), so I will continue to ignore these notices, they say anyway “Customer Satisfaction Program” 🤣🤣
Reading between the lines, I think the real driver here is they want you to have the software update following the emissions scandal to stop you making a more expensive potential claim against them through one of the associated law firms 🤔
Hope this helps.