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Introduction of Opel Vauxhall Social Customer Care

23K views 22 replies 14 participants last post by  LADmachining 
#1 ·
Thank you for allowing myself and Team onto the Forum.
We are the Brand Opel Vauxhall Social Media Customer Care Team to help assist where it's needed.

What can the Social Care Team do to support customers on this forum:
------------ a, Customer support - inquiries, vehicle status, issues or concerns
------------ b, Dealership support - contact details, a warm transfer for appointment bookings or updates on vehicles/cases
------------ c, Answer warranty and product inquiries, etc.
------------ d, We can also provide contact information if you feel the need for further follow-up.

Please note that for us to help assist anyone there may be times where part of the process may include asking for personal information - here we would take this private and offline to speak directly with you the customer. We will also then provide you with the Data Privacy Link regarding storing of data,

If there is a conversation where we believe Social Care can help we will reply to a post directly and then to an individual if more details are needed.
If a customer wishes to post to us directly this OK, however, we would appreciate if it's an urgent matter to use one of the market contact numbers

Shortly we will post the customer care phone numbers / email addresses / opening hours and websites for all Opel Vauxhall customer care teams by the market.

If you need to reach out please do so, we will try and handle any questions as quickly as possible.

Regards OV Social Care Team
 
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#2 ·
Opel & Vauxhall Customer Care opening times / contact numbers / /email addresses / websites

Albania
08:00 - 17.00
0036 12354725
cac@opel.com
www.opel.com

Austria
08:00 - 17:00
0043 13602771904
opel.austria@opel.com
http://www.opel.at

Belgium
09:00 - 17:30
0032 3450 6329
customer.care.belux@opel.com
http://www.opel.be

Bosnia Herzegovina
08:00 - 17:00
0036 12354735
cac@opel.com
http://www.opel.ba/

Bulgaria
09:00 - 18:00
0035 929 35 81 95
cac@opel.com
http://www.opel.bg/

Croatia
08:00 - 17:00
0036 12354732
cac@opel.com
http://www.opel.hr

Cyprus -Northern Cyprus
08:00 - 17:30
0090 212 375 57 89
musteri.iliskileri.tr@opel.com
https://www.opel.com.tr

Cyprus -Republic of Cyprus (South)
09:00 - 17:30
UK Customer Assistance 0800 0260 034
customercare@vauxhall.co.uk
https://www.opel.com.cy

Estonia
09:00 - 18:00
0037 26868869
cac@opel.com
http://www.opel.ee/

France
09:00 - 17:30
0033 821980006
opel.france@opel.com
http://www.opel.fr

Germany
08:30 - 17:00
0049 699 5307 551
kundenservice.de@opel.com
http://www.opel.de

Greece
08:30 - 17:00
0030 2112111543
customer.care.gr@opel.com
http://www.opel.gr

Hungary
08:00 - 17:00
0036 12354727
cac@opel.com
http://www.opel.hu

Ireland
08:30 - 16:30
01 533 9818 (option 1)
customercare.ie@opel.com
http://www.opel.ie

Italy
09:00 - 17:30
0039 0275419845
opel.italy@opel.com
http://www.opel.it

Latvia
09:00 - 18:00
0037 167852148
cac@opel.com
http://www.opel.lv/

Lithuania
09:00 - 18:00
0037 052051186
cac@opel.com
http://www.opel.lt/

Luxembourg
09:00 - 17:30
0032 3450 6329 (Belgium Line)
customer.care.belux@opel.com
http://www.opel.lu

Macedonia
08:00 - 17:00
0036 1235 4728
cac@opel.com
http://www.opelauto.com.mk/

Netherlands
09:00 - 17:30
0031 0206545751
opel.klantensevice.nl@opel.com
http://www.opel.nl

Poland
08:00 - 17:00
0048 225830092
customer.care.pl@opel.com
http://www.opel.pl

Portugal
09:00 - 17:00
808200700
opel.portugal@opel.com
http://www.opel.pt

Romania
09:00 - 18:00
0040 216550709
cac@opel.com
http://www.opel.ro

Serbia 08:00 - 17:00
0036 12354730
cac@opel.com
http://www.opel.rs/

Slovenia
08:00 - 17:00
0038 618888672
cac@opel.com
http://www.opel.si

Spain
09:00 - 17:30
0034 902250025
0034 917547094 - customers from abroad
atencionclientes.es@opel.com
http://www.opel.es

Switzerland
08:45 - 17:00
041 848810820
customer.care.ch@opel.com
http://www.opel.ch

Turkey
08:30 - 17:30
0090 2123755789
musteri.iliskileri.tr@opel.com
http://www.opel.com.tr/

United Kingdom
09:00 - 17:30
UK Customer Assistance 0800 0260 034
customercare@vauxhall.co.uk
http://www.vauxhall.co.uk/
 
#5 ·
This is for the UK

Has everyone here had their car serviced at a Vauxhall garage to keep their warranties valid???

Vauxhall Thurlow Nunn are charging £181 online (£227 in store) for a 3rd year (interim) service compared to Mr Clutch at £94 and Halfords at £69. Mr Clutch say they use Vauxhall parts which will keep the warranty valid, also Halfords say their service does not invalidate the warranty.

Just wanted to know if anyone has had heir car serviced elsewhere and kept the warranty?
 
#6 ·
Thanks for being proactive, Opel/VX social customer care.

Can you research all the threads found by searching "thin paint" and comment, please?

In my experience, the Astra paint system does seem to have a low surface energy finish - even without the application of wax or other modifiers - once the "road film" has been removed by water.

Perhaps this is partially down to the surface roughness of the gel coat that chrism40 mentionedin thread https://www.astrakforums.co.uk/viewtopic.php?f=17&t=3867.

As Wikipaedia mentions "The intrinsic hydrophobicity (water repellance) of a surface can be enhanced by being textured with different length scales of roughness".

Perhaps Flip Chip Silver is lyophobic (a liquid hating colloid) - perhaps all car Opel/VX paints are.
 
#7 ·
Hi
I'd like to see you be proactive by letting us know about the issues with the astra that you are aware about. There must be a reason that you have requested to join this forum, and i assume that the reason is that you value customer feedback and Want to improve the product. Read the issues and feedback on this site and give us some guidance on how to make them better.
Its a great car but from my point of view, it has a few rattles in the interior. These are sometimes sorted with a spray of oil or grease or a bit of padding.
Do this kind of thing in the factory.
 
#9 ·
Hi costumer care

Can you please tell me what is the latest firmware for a 2016 Intellilink R4.0 and if this firmware includes the option to do subsequent firmware updates over the air.

My Intellilink R4 has Wifi and can see and connect to wifi networks, so all that is needed is that the firmware supports OTA updates.

The local dealer wants to charge me for 1 hour of work to update the R4.0 from the current 2015 firmware and to avoid having to pay for the upgrade in the future i would like to know if it is possible to do OTA if i pay the dealer for the update now.

If not, do you have information on when an update that will include OTA updating, would be released...if ever. ?
 
#10 ·
Hello Opel/VX social customer care - no response from you on the vaious topics raised in this thread since 11 Nov 2018 - we would like to hear what you have to say on all of them.

To remind you - paint, how to tips and Intellilink R4 OTA updates.

Thanks
 
#11 ·
How come they've now gone quiet ? Am I the only one thinking that their joining is primarily PR driven, to quell, at times, dissatisfaction. Time will tell but manufacturer's have a habit of suppressing or denying common faults only known to exist via owner forums such as this one. Be interesting to see how Opel Vauxhall Social Customer Care react to issues/queries in longer term.
 
#12 ·
dcs1 said:
How come they've now gone quiet ? Am I the only one thinking that their joining is primarily PR driven, to quell, at times, dissatisfaction. Time will tell but manufacturer's have a habit of suppressing or denying common faults only known to exist via owner forums such as this one. Be interesting to see how Opel Vauxhall Social Customer Care react to issues/queries in longer term.
Does look a bit iffy, they are online here almost every day, but rarely commment on anything, and most questions go unanswered.
 
#13 ·
They threatened that other Vauxhall adviser on here few weeks back to stop helping us...said there'll take over from now on. He's gone to work at bmw now I think and sold his Astra!
 
#16 ·
AdieMcc said:
They threatened that other Vauxhall adviser on here few weeks back to stop helping us...said there'll take over from now on. He's gone to work at bmw now I think and sold his Astra!
That Gentleman who worked at vauxhall customer services was really helpful and went out of his way to find answers to our questions. He seemed to get technical answers for the problems rather than "book your car in", I guess this was because he had an Astra too and wanted answers himself. It really did help. I did read that he was told to no longer post in here and that he had since left Vauxhall. A shame really. Need a Vauxhall technician here who can answer a lot of the problems directly. That's just my recommendation.
 
#17 ·
Rob14 said:
That Gentleman who worked at vauxhall customer services was really helpful and went out of his way to find answers to our questions. He seemed to get technical answers for the problems rather than "book your car in", I guess this was because he had an Astra too and wanted answers himself. It really did help. I did read that he was told to no longer post in here and that he had since left Vauxhall. A shame really. Need a Vauxhall technician here who can answer a lot of the problems directly. That's just my recommendation.
Well he might not post in here anymore, but he is visiting the site.

According to his profile, the last time he was here was : Tue Dec 11, 2018 8:07 am which right now is only about 5 hours ago.

Would be nice if that person at the very least said "I am not allowed to post in here anymore" if this is the case.
 
#18 ·
I do hope the Vauxhall Customer Care team on here are able offer better help and advice than they give by email.

After being in contact with at least four different members of the Vauxhall Customer Care team over the last three weeks trying to get Vauxhall's Connect Services to work with the My Vauxhall app we finally arrived at the answer that my Astra (even though it is only three weeks old) is not compatible with Connect Services. This after I was told twice that I must visit my dealership with a number of documents to get the ownership of my car verified. On both occasions the dealership didn't have a clue what I was on about. What a waste of both mine and the dealerships time that was.
 
#19 ·
FiestaRed said:
I do hope the Vauxhall Customer Care team on here are able offer better help and advice than they give by email.

After being in contact with at least four different members of the Vauxhall Customer Care team over the last three weeks trying to get Vauxhall's Connect Services to work with the My Vauxhall app we finally arrived at the answer that my Astra (even though it is only three weeks old) is not compatible with Connect Services. This after I was told twice that I must visit my dealership with a number of documents to get the ownership of my car verified. On both occasions the dealership didn't have a clue what I was on about. What a waste of both mine and the dealerships time that was.
Last time that profile was active here was "Wed Dec 02, 2020 11:16 am" so dont expect any service from vauxhall on here either :)
 
#20 ·
FiestaRed said:
I do hope the Vauxhall Customer Care team on here are able offer better help and advice than they give by email.

After being in contact with at least four different members of the Vauxhall Customer Care team over the last three weeks trying to get Vauxhall's Connect Services to work with the My Vauxhall app we finally arrived at the answer that my Astra (even though it is only three weeks old) is not compatible with Connect Services. This after I was told twice that I must visit my dealership with a number of documents to get the ownership of my car verified. On both occasions the dealership didn't have a clue what I was on about. What a waste of both mine and the dealerships time that was.
I've never had any luck with registering ownership with the My Vauxhall site, did it with my old Corsa and they also had no clue what I was on about, then at a different dealership with my Astra they wanted to scan the V5C and a few weeks later the car still isn't verified on the site, so I just gave up.
 
#22 ·
hi VX social customer care I've have a 67 1.6t sri and it has a failing clutch. With hindsight this issue as slowly developed first real problem was a month ago with the clutch pedal sticking halfway down after starting car first thing in the morning. Temporary solution was to lift it by hand manually, now conscious of problem have noticed variable biting point traveling up to 50% before pressurising system.
Contacted VX no recall on petrol car (aren't parts same as diesel) and out of warranty. Contacted dealer want £1200 to investigate problem this is to remove gearbox, but said if slave cylinder is leaking VX would replace.

I want to know want is the real problem with the clutch is I have read posts were cars have had 2 master and slave cylinders, full clutch, elbow and pipe and still faulty.
 
#23 ·
big G said:
hi VX social customer care I've have a 67 1.6t sri and it has a failing clutch. With hindsight this issue as slowly developed first real problem was a month ago with the clutch pedal sticking halfway down after starting car first thing in the morning. Temporary solution was to lift it by hand manually, now conscious of problem have noticed variable biting point traveling up to 50% before pressurising system.
Contacted VX no recall on petrol car (aren't parts same as diesel) and out of warranty. Contacted dealer want £1200 to investigate problem this is to remove gearbox, but said if slave cylinder is leaking VX would replace.

I want to know want is the real problem with the clutch is I have read posts were cars have had 2 master and slave cylinders, full clutch, elbow and pipe and still faulty.
You are better off calling the UK customer care number - the account here hasn't been online since Dec '20.

My 1.6t recently had the elbow and slave cylinder replaced and it transformed the feel of the pedal. There is a bulletin relating to it posted here https://www.astrakforums.co.uk/viewtopic.php?f=11&t=7738&start=15, along with VIN ranges of affected vehicles.

Anthony
 
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